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Purchase FAQ

My payment succeeded but my credits did not change. What should I do?

Credits are added the moment we receive the payment confirmation, usually within seconds. If the balance has not updated after a few minutes, refresh the page; if it still has not, contact support with your order number and we will reconcile it. If it still has not arrived, email support@humanpen.net with your order number.

I ran into a problem during checkout. How do I get help?

Email support@humanpen.net with your account email and, if you have one, the order number shown after checkout. We can look up the payment and resolve it.

Which payment methods are supported?

International cards are supported through our checkout provider. More methods are being added.

Do purchased credits expire?

No. Credits you buy stay in your account until you use them. (Credits granted by a future membership plan would expire at the end of each period; purchased credits never do.)

Will I be charged if a job fails?

No. Credits are only reserved when a job starts and charged after it succeeds. A failed or cancelled job is never charged.